Welcome to Flexifomer Family!
We’re here to help every woman feel empowered, strong, and flexible—all from the comfort of home. Our Pilates reformer is designed to fit seamlessly into your busy life, helping you stretch, strengthen, and find a new level of self-care and confidence.
We know life gets hectic, so we’ve created a reformer that’s as easy to use as it is effective. Whether you’re a Pilates pro or just starting out, our equipment supports your journey to a healthier, more vibrant you.
Check out our Frequently Asked Questions!
Shipping
How long does shipping take?
United States | 6-9 Days
Worldwide | 7-10 Days
Shipped with sunshine from Florida! We’ll need 1-3 business days to get your order packed and on its way. After that, delivery typically takes 4-10 business days, depending on where you are. Please keep in mind that holidays might impact delivery times—Santa’s not the only one with a busy schedule!
How do I track my order?
You’ll get a confirmation email or text with a tracking link so you can follow your package’s journey. If your tracking ID is playing hide and seek, check your email and give it 2-4 business days to appear.
Wrong Address?
Oops! If you think you’ve entered the wrong address, let us know ASAP at julia@flexiformer.com. We’ll try to fix it before it’s too late—think of it like your last-minute adjustment to a Pilates pose!
For pre-orders or back-ordered items
We’ll ship available items immediately and send the rest as soon as they’re in stock. Patience is a virtue!
Returns
How do I return an item?
We’ve got a 30-day return policy—think of it as a “try before you truly commit” offer. If you need to return an item, make sure it’s unused, in its original packaging, and back to us within 30 days of delivery. We don’t provide return shipping labels, so you’ll need to handle that part.
To Start a Return:
Email us at julia@flexiformer.com. We’ll send you the steps to return your item. Please don’t send it back without contacting us first; we don’t want it to get lost in the mail like a misplaced sock!
Return Shipping Costs:
You’ll cover the return shipping, but don’t worry—no restocking fees. If we sent you the wrong item or it’s damaged, email us with evidence, and we’ll ship a replacement at no extra charge.
Refunds:
Once your return is received and inspected, we’ll notify you by email. Approved refunds will be processed and credited back to your original payment method. It usually takes 2-4 business days to appear on your statement. If not, give us a shout, and we’ll help sort it out.
Need more help? Email us at julia@flexiformer.com anytime. We’re here to ensure your Flexifomer experience is as smooth as a perfect Pilates stretch!
Order Cancellations
Need to cancel? Let us know within 24 hours of placing your order. After that, it's a no-go—consider it the Pilates equivalent of “no pain, no gain.”
General Questions
What is a Flexiformer, and how does it work?
A Flexiformer is very similar to a pilates reformer and is a versatile piece of equipment that uses resistance bands and pullies, helping you perform a variety of exercises to improve strength, flexibility, and posture. Think of it as a supercharged mat that provides support and challenges for every workout.
How much space do I need to set up the reformer?
Our reformer is compact and designed to fit comfortably in most home spaces. Ideally, you’ll need an area that allows for full range of motion—roughly 6 feet by 3 feet should do the trick. Just make sure you’ve got room to stretch out and maybe a little extra space for those moments when you’re feeling extra ambitious.
Do I need any special experience or training to use the reformer?
Not at all! Whether you’re a seasoned pro or new to Pilates, our reformer is designed for all skill levels. We even offer a beginner-friendly guide to help you get started. If you can manage a stretch without falling over, you’re good to go!
What accessories are included with the reformer?
Your reformer comes assembled with everything you need to get started, including a foam mat for your knees. Think of it as a complete Pilates toolkit for your home workouts.
What if I have more questions or need support?
We’re here for you! Drop us a line at julia@flexiformer.com anytime with your questions or concerns. Think of us as your Pilates partners, ready to help you achieve your fitness goals with a smile.